Privacy
policy.

In short

This website does not use tracking cookies, analytics, or advertising. We only collect the information you choose to send us through a form or email, and we use it only to respond to you.

Information we collect

• Information you submit via forms or email: name, email, phone, address, and any information about your pet you choose to share. We use this only to respond to your inquiry or provide veterinary services.
• Standard server logs: our hosting provider may keep brief technical logs (IP address, browser, page accessed) for security and troubleshooting. These are not used for tracking or marketing.

Cookies & tracking

This site uses no tracking cookies, no analytics platforms, no advertising networks, and no third-party tracking pixels. The only cookies that may ever be set are strictly necessary, technical cookies (such as a temporary security token on a form submission).

How we use your information

Information you provide is used to:

• Respond to your inquiry, booking request, or prescription request.
• Provide veterinary services to your pet.
• Keep accurate medical records as required for veterinary practice.

We do not sell, rent, or share your personal information with third parties for marketing.

Data retention

Form submissions made via this website are not stored on the website itself; they are delivered to us and stored within our normal business records, governed by the applicable regulations for veterinary practice in British Columbia.

Your rights

Under Canadian privacy law (PIPEDA), you have the right to access, correct, or request deletion of personal information we hold about you. To exercise any of these rights, please email [enable JavaScript].

Updates to this policy

If we make material changes to this policy, we will update the “Last updated” date at the top of this page.

Contact

Questions about this privacy policy? Email [enable JavaScript].